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Deeply understand customer satisfaction every time users interact with your company, tech support, products, apps, and sales team.
The High Tech industry delivers some of the world’s most disruptive events. User conferences have become a tech enthusiast’s playground to discover new products, get inspired and exchange ideas with peers. GetFeedback’s event surveys help you understand the event experience so that you can continue to deliver can’t miss events. Leading CRM company Salesforce is doing exactly that after their annual Dreamforce conference.
From discovery calls to product demonstrations, your sales team is engaging with prospects around the clock. But how do you analyze and evolve your process so that you can rise above the competition? GetFeedback’s opportunity won and lost surveys and purchase satisfaction surveys help you improve your sales experience and the bottom line. That’s why e-commerce platform BigCommerce is using GetFeedback to understand the buying experience immediately after a deal closes.
Customer Success teams are the key to driving product adoption and renewals. GetFeedback’s Net Promoter Score® surveys and voice of the customer surveys arm you with the data you need to gauge the health of your accounts, identify red flags, and take action to increase loyalty and retention. Identity theft protection company Lifelock is doing this perfectly, measuring customer experience after new members interact with their team.
GetFeedback helps you monitor customer satisfaction every time users interact with your support team. From case closed surveys to knowledge base article surveys in your community, GetFeedback gives you the insights you need to deliver a stellar support experience. Lifestyle photography company GoPro is measuring the support experience, and the insights they’ve gathered have transformed the way they approach support.
Looking to understand your users’ product feedback, feature wishlist, or beta testing experience? From implementation surveys to product satisfaction surveys, GetFeedback gives you the user insights you need to craft a thoughtful roadmap and deliver a product or app that your users can’t live without. Transportation company Uber is using GetFeedback to measure the product experience so that they can continue to innovate and disrupt their industry.
of High Tech consumers would try a new brand or company for a better service experience.
of High Tech consumers would pay up to 25% more for a better customer experience.
increase in likeliness to buy from a High Tech brand when a company has a reputation for great customer experience.
Thousands of High Tech companies use GetFeedback to collect powerful user insights that supercharge the customer experience.
See why the world's leading brands use GetFeedback to understand and improve their customer experience.